If your child is going to be absent, please let us know at least FOUR hours before your lesson start time.

• Please use your customer portal to mark absence ​

• Any lessons missed without prior notification will be forfeited

• Any lessons missed with less than 4 hours’ notice will be forfeited

• Make-up lessons must be booked using the customer portal

• Make-up lessons can be booked 3 days in advance

• Once your make up lesson has been booked, you cannot make any time changes or cancellations (you cannot make up a make up lesson)

• To be eligible for a make-up lesson, swimmers must be currently enrolled and be up to date with payments

• Cancellation of your enrolment will mean all unused make-up lessons will be forfeited

• Make-up lessons do not replace your normal class or reduce your fees

• Make-up lessons are NOT available for private lessons

• In the event of public holiday or closure of Ready 2 Swim, you will not be charged for lessons missed and will not be required to book a make-up lesson.

• Make up lessons are a courtesy and are not guaranteed

• Make up lessons must be used within 30 days​

If you have not given us FOUR hours’ notice, no make-up lesson will be offered under any circumstance.

The only way make-up lessons can be booked is if we have received a cancellation from another child in another class. Classes may not always be available for make-up lesson bookings. 

MISSED LESSON POLICY

Ready 2 Swim reserves the right to cancel any enrolments and not refund any money if three lessons in a row are missed and there has been no communication to Ready 2 Swim.

TRAVEL ARRANGEMENTS OR INJURY

If you are going on holiday or have an injury that will keep you out of the water for a few lessons, your options are to complete make up lessons on your return or drop your class and re enrol when you are ready.

We do not hold classes under any circumstances, the options you have for missing multiple lessons are:

Option one, mark as absent via the portal. Mark your child as absent and complete make up lessons, just remembering that make up lesson tokens appear after the missed class.

Option two, drop your enrolment. You will have to re enrol when you are ready to return to lessons, your old class day and time may or may not be available when you return.